September 29th, 2020 Taxloopholes.com Advisor
I recently told you about a business coaching client of mine: Josh. He had been in business over five years, and had done a great job of building up a loyal clientele and solid product portfolio. But he suffered from a lack of cross training in his business. He wasn’t sure where to start and had already wasted a lot of valuable time creating policies and procedure manuals that no one was ever going to read.
So I shared a few more tidbits to cross-training success with him.
This is one of the biggest mistakes that business owners make when training their staff and one that I see every single day with new clients. When an employee wants to know how to do something or has a question on a process you don’t have to give the full answer all at once. Think of it like watering a plant, drip….don’t drown.
The concept behind this trick has to do with the act of struggling or disfluency. The more you struggle or grapple with something, the more engaged your brain becomes and the deeper you learn This is why trying a new skill before being trained is so much more powerful than just being shown how to do something. Of course there are some circumstances where this isn’t possible, and in those cases consider role-playing scenarios for hands-on training opportunities.
As you progress in your training, give them plenty of opportunities to test their skills and receive feedback along with way. Lots of small micro corrections given frequently is much more effective than one long lecture.
Another tip that I shared with Josh, was the concept of strategic depth. This basically refers to your companies ability to handle situations or tasks if you or another key team member is out of the office. If you are sick and can’t come in to sign checks, does your staff go unpaid? If someone quits, where are the holes in your company? Who suffers if only one person can handle a certain task?
As you lay out your training, consider the following:
And last but certainly not least, I want to talk about coaching your team for the bigger picture. Think of this like the little league coach playing all the players on the team to help develop them, knowing that they aren’t going to win any games based on that lineup.